1. Overview
At SocialRyder, we strive to provide the best possible experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
2. Eligibility for Refunds
You may be eligible for a refund in the following cases:
- Service Failure: If our service fails to deliver the promised output (e.g., video generation fails repeatedly) due to a technical issue on our end.
- Duplicate Charges: If you were charged multiple times for the same service or subscription period.
- Unauthorized Charges: If a charge was made without your authorization.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Dissatisfaction with the quality of AI-generated content, as output quality may vary based on source material.
- Failure to use the service within the subscription period.
- Violation of our Terms of Service leading to account suspension.
- Issues caused by unsupported or invalid source URLs provided by the user.
- Change of mind after purchase.
4. Refund Request Process
To request a refund:
- Contact our support team via email at socialryder@gmail.com.
- Provide your registered email address and a description of the issue.
- Include any relevant screenshots or details that support your request.
5. Refund Timeline
- Refund requests must be submitted within 7 days of the original charge.
- We will review your request within 3-5 business days.
- Approved refunds will be processed to the original payment method within 5-10 business days.
6. Partial Refunds
In some cases, we may offer a partial refund or service credit instead of a full refund, depending on the nature of the issue and the extent of service already consumed.
7. Cancellation
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. No refunds will be issued for the remaining portion of an active billing period after cancellation.
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.